FREQUENTLY ASKED QUESTIONS
Hybrid Hippie is an alternative lifestyle brand that is legally incorporated in Dubai, United Arab Emirates.
Yes – 100%! At Hybrid Hippie, we love and care for all living beings – and do not endorse or use animal byproducts in any of our existing range of products.
We are committed to make sure all of our product packaging is 100% plastic-free; while we strive to use minimal packaging across all of our range, most of our packaging is made using recycled materials and printed on with soy-based inks.
We may have to use cardboard shipping boxes when delivering larger products or orders; and, when we ship orders internationally to make sure you receive our products as they should be. There may be times when we have to opt for the standard bioplastic mailer bags provided by our logistics partners for deliveries of certain products. This is something we are working on, alongside our logistics partners, to have replaced on a priority basis.
The silicone that goes into making each one of our Lids and Food Storage bags are 100% BPA and plastic-free. The premium food grade silicone that is used is either FDA or LFGB certified, and are designed to be extremely versatile and durable.
Silicone, being made primarily by heating sand, is a safer choice for you and the planet. Its properties including heat and cold resistance makes it the perfect alternative to the single-use plastic cling films and zipper bags.
We have always got your back! In case you have received a faulty product, drop us an email on contact@hybrid-hippie.com with details, and we will be more than happy to resolve this for you.
We use DHL, FedEx, Quiqup and Aramex for deliveries.
Local deliveries are often fulfilled by Quiqup, FedEx and Aramex, while all of our worldwide shipping is usually handled by DHL.
An automated email is sent to you to the registered email address when your order is dispatched from our warehouse. Please check your spam folder.
To ensure that our emails reach you, add the domain www.hybrid-hippie.com to your safe senders list.
Yes. You will receive a shipment confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our partners can inform you of the status of your order.
For orders placed after 3pm GST on Thursday, your order may not be trackable until it has been collected from us the following Saturday.
We currently accept all major Debit and Credit Cards including – Mastercard, Visa and American Express. Customers in the UAE and Saudi Arabia can also choose to pay in zero-interest installments or pay after 14 days with Tabby.
Cash on Delivery is available exclusively for customers in the UAE presently, and may be subject to a surcharge of AED 10.
Due to the high volume of orders we receive, we have an automated invoicing system. For any changes to your order, please contact us immediately after placing the order. We can attempt to amend your order with our dispatch team, if it has not left our warehouse yet.
At Hybrid Hippie, we strive to deliver high quality products in the condition they should be in – however we know that sometimes things can go wrong and you may need to return a faulty or damaged item.
In case the product you have received is faulty or damaged, you may be eligible for a free return. Please email us on returns@hybrid-hippie.com with details of the order along with pictures of the damage.
If you are returning an unsuitable item for a refund, you would need to send the item to our warehouse in Dubai using a tracked shipping method. We will refund the cost of the item only and not the original delivery cost.
Should you be returning a damaged or faulty item for a refund we will refund the cost of the item and shipping costs – including the original shipping costs and the return shipping costs.
All items must be returned unused and in the original packaging for a refund to be processed. If items are not received in their original packaging, but are unused, your return may be subject to a 15% restocking fee.
We currently work with multiple production units around the globe to manufacture and deliver high-quality products with sustainability at the center of every step. Our products and packaging are designed and conceptualized in Dubai, UAE – and, are manufactured by our production units across UAE, Vietnam, India, Nepal, China, Sri Lanka and Thailand.
Sustainable living at Hybrid Hippie does not end at just being eco-friendly and environmentally conscious – but, being and doing the best we can to ourselves as humans. We believe in sustainable practices across our supply chain – from sourcing of raw materials to the people who help us craft our products, and the shipping practice we adopt. All of our production units operate on renewable energy.
All carbon emissions that are caused during the shipping process are offset on a monthly basis. We, in fact, offset more carbon than that we leave behind.
While many of our products are bio-degradable, we don’t want to see you throw them away. Products like our bamboo toothbrush, reusable bamboo kitchen towels, ear swabs and a few others can be easily added to your home compost.
Some of our products, made from Stainless Steel and Silicone, are naturally not bio-degradable – but, could break down in a couple of decades. We have built them to be tough, so you can continue using them safely for as long as possible – and, when the time comes, they can be easily recycled.
We knew you would ask us this!
The answer is Yes. The species of bamboo that goes into our products is called Moso Bamboo. Bamboo, in general, is one of the fastest growing natural resources on Earth – and, is almost fully grown within an average of 3-4 months. Growing and harvesting bamboo also does not require using pesticides or other harmful chemicals.
The natural anti-microbial properties make it an excellent material for certain products. Finally – before you ask, Pandas do not rely on this specific species of bamboo due to its height.
We know the wait can be hard, so we do our best to have your order delivered to you at the soonest possible.
For deliveries within United Arab Emirates: Standard delivery is done in 1 Business Day; while we also offer same-day shipping as a premium add-on.
For deliveries within GCC: 2-5 Business Days
For deliveries to the Rest of the World: 4-8 Business Days
Yes, we offer free delivery within UAE, GCC and Worldwide. To qualify for free shipping, your total cart value must meet or exceed the minimum spend. Visit our Shipping & Delivery page to learn more about our free shipping.
Unfortunately, no – but, we are working towards making this possible for our customers in the UAE soon.
Yes, we use industry standard SSL encryption to protect your personal details on our website. Any online payments are processed by our PCI DSS certified payment partners. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on our payment partner’s secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Our website is designed to display product prices in the currency relevant to where you are accessing the store from. We currently accept the following currencies:
UAE Dirhams (AED)
Australian Dollar (AUD)
Bahraini Dinar (BHD)
British Pound (GBP) (£)
Euro (EUR) (€)
Kuwaiti Dinar (KWD)
Omani Riyals (OMR)
Saudi Riyals (SAR)
US Dollar (USD) ($)
Lebanese Pound (LBP)
Canadian Dollar (CAD)
Qatari Riyals (QAR)
To initiate a return, please send us an email on returns@hybrid-hippie.com with details of the product you want to return along with the order confirmation number. Once we have reviewed and approved your return request, you can choose to either send the product(s) to our warehouse located in Dubai, or we can arrange to have it picked up from you at an additional cost of AED 25 if you live in the United Arab Emirates.
For GCC & International returns, you would be required to send the product(s) to our warehouse in Dubai once you have a pre-approval from our team.
At Hybrid Hippie, we strive to deliver high quality products in the condition they should be in – however we know that sometimes things can go wrong and you may need to return a faulty or damaged item.
In case the product you have received is faulty or damaged, you may be eligible for a free return. Please email us on returns@hybrid-hippie.com with details of the order along with pictures of the damage.